Recommended Audience: SAM/KAM/GAM, SAM Program Leaders, SAM Managers
Level of proficiency: Foundational / Intermediate
Format: In-Person and Live Online
Certification eligibility: Yes
Research shows that social and emotional intelligence (SEI), also called “soft skills,” can account for up to 67 percent of workplace performance for those whose success -- like that of strategic account managers -- depends largely on building and managing relationships. The SAMA competency model recognizes this reality by tightly intertwining logical, analytical and strategic skills with social and SEI competencies. SAMA’s model presumes that SEI skills are being used effectively; however, in reality, SAMs often spend a lot of time learning and developing business skills but much less time on “soft” skills, which results in suboptimal performance despite excellent SAM capabilities. To be successful, strategic account managers must develop both sets of hard and “soft” skills
This full-day workshop offers a unique focus on those SEI skills that are often unrecognized but are fundamental to SAM performance and success. The morning session will provide attendees with a foundational overview of the science behind emotions, the SEI competency framework and its application to the SAM role and leadership. Participants will learn about the role and impact emotions have on things like perception, reasoning, decision making and stress management. We will debunk some myths while creating a context for understanding SEI that is grounded in hard science.
The afternoon session is focused on the experiential application of this learning by interpreting individual results and developing a customized Action Plan. Participants will work in pairs to identify their SEI strengths and areas for development and then will design a customized Action Plan. By the end of the day each participant will have gained a clear and concise script and time frame to practice a SEI competency of their choice.
This is an interactive session combining small- and large-group exercises where participants will use and apply real-life examples. Participants must take the EQ-i 2.0 assessment prior to the workshop and will receive their results during the session.
EI Partners brings together social and emotional intelligence (SEI) subject-matter experts to develop customized programs for their clients. Executive coaches and facilitators Jessica Worny Janicki, MBA, ACPEC,, and Bo Golovan, MBA, PCC, share a passion for SEI and have been collaborating since 2015 on applying SEI for leadership development, career development and organizational performance.
Using the EQ-i 2.0, they have designed and developed custom learning and coaching programs for global corporations and SAMA. Their exciting, interactive live workshop experiences have been rated 4.88 out of 5.0 by SAMA participants.
Faculty: Bo Golovan, MBA, ACPEC; Owner, Strategic Solutions Associates and Jessica Worny Janicki, MBA, PCC; Owner, JWJ Consulting, LLC