Competencies covered:
- Interpersonal relationship skills
- Team leadership
- Cultural knowledge & sensitivity
- Process discipline
Recommended Audience: SAM/KAM/GAM, SAM Program Leaders, SAM Managers
Level of proficiency: Foundational / Intermediate
Format: In-Person and Live Online
Certification eligibility: Yes
Presented by: Mercuri International
This course develops account managers in the essential skills for leading and managing multifunctional and sometimes geographically remote, teams. The course covers team leadership, interpersonal skills and cultural knowledge and sensitivity. Attendees will work in teams using a case study, exercises and role play, and cover key team processes including the account planning process, team building, relationship process, and influence without authority and coaching. Following each learning segment, attendees will input their own Account Team Plan to identify the relevance and application of the learning to future action items with their own account and account team.
TOPICS COVERED:
- Building team vision and identity
- Alignment of account and team goals
- Business and national/regional culture and impact in teams
- Leading the team without direct authority
- Working with the network
- Managing the key processes
- Coaching and development in the team
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Every year Mercuri International empowers companies in over 50 countries to achieve sales excellence. We serve our clients both locally and globally with customized solutions and industry expertise. We grow profit through people, providing the tools and processes to tackle any sales challenge. Our success is a direct result of combining hand-chosen experts with strong values and a clear mission. Our achievements are directly linked to those of our clients. This partnership is what creates success, both globally and locally. Through organic growth and acquisitions, the Mercuri Group has established itself as the world’s leading Sales Consulting and Result Improvement company. |
Faculty: Mercuri International