2026 SAMA Annual Conference Session

Session 209 – Discounting Is Not a Negotiation Strategy

Date(s):
  • May 18, 202610:00 am11:15 am
  • May 19, 20262:30 pm3:45 pm
Session Info:
Track: Critical Skills for Strategic Account Managers

Margin pressure is not new, but in today’s complex buying environments it is arriving earlier, involving more stakeholders, and demanding a more disciplined response. In this session, Think! Inc. shares how you can transform negotiation preparation from an individual skill into a scalable, repeatable system that improves deal quality, protects margin, and strengthens long-term customer partnerships. You will explore a practical framework that helps teams diagnose differentiated value, anticipate customer negotiation strategies, and build credible multi-option solution paths that shift conversations beyond discounts. You will leave with actionable insights into how to operationalize negotiation strategy, reinforce leadership priorities, and help your account team confidently reframe customer decision-making away from price and discounting.

Key takeaways:

  • A structured approach to preparing for pricing conversations before they begin.
  • Strategies to develop multiple solution options that move discussions beyond price.
  • Practical tools to help account teams maintain margin while strengthening long-term customer relationships.
  • Methods to shift from reactive discounting to proactive value leadership.
Carrie Welles

Carrie Welles

Partner

Think! Inc.

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