This course develops account managers in the essential skills for leading and managing multifunctional and sometimes geographically remote, teams. The course covers team leadership, interpersonal skills and cultural knowledge and sensitivity. Attendees will work in teams using a case study, exercises and role play, and cover key team processes including the account planning process, team building, relationship process, and influence without authority and coaching. Following each learning segment, attendees will input their own Account Team Plan to identify the relevance and application of the learning to future action items with their own account and account team.
TOPICS COVERED:
- Building team vision and identity
- Alignment of account and team goals
- Business and national/regional culture and impact in teams
- Leading the team without direct authority
- Working with the network
- Managing the key processes
- Coaching and development in the team
Competencies covered:
- Communication and influence skills
- Interpersonal relationship skills
- Team leadership
- Cultural knowledge & sensitivity
- Process discipline
