2026 SAMA Annual Conference Session

Session 214 – Collaborative Problem Solving for Strategic Accounts

Date(s):
  • May 18, 202611:45 am1:00 pm
  • May 19, 202610:15 am11:30 am
Session Info:
Track: Critical Skills for Strategic Account Managers

Strategic accounts stall when teams defend positions instead of working through problems together. This session focuses on practical ways to navigate disagreement, align stakeholders, and move complex account conversations forward with confidence.

Attendees will walk away with:

  • A clearer way to identify what is really causing friction in strategic accounts.
  • Practical approaches to shift stalled conversations into collaborative problem-solving.
  • Techniques to engage stakeholders without escalating tension.
  • A repeatable mindset for creating shared value in long-term enterprise relationships.
Jeff Cochran

Jeff Cochran

Partner

Shapiro Negotiations Institute

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