Customer governance

Three Awesome Tips to Improve your Client Relationships and Results
Blog

Three Awesome Tips to Improve your Client Relationships and Results

1. Spend more time thinking or executing on those higher-value activities with the client This is where the give-to-get technique comes in....
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Blog

Alignment in four (not-so) easy steps

By Bernard Quancard, SAMA President & CEO The core of strategic account management is the strategic customer value process. Most of the...
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