customer-centricity

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Velocity Magazine Winter Issue 2025: Building Trust and Driving Innovation

The winter issue of Velocity focuses on SAMA’s ecosystem, emphasizing collaboration and innovation in strategic account management. It addresses key challenges like leadership strategies, smarter pricing for renewals, and AI ethics. Readers can gain insights to enhance practices, emphasizing the importance of building trust and relationships as we approach 2025.

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How SAMA’s Customer Advisory Board Influences Best Practices in SAM

SAMA’s Customer Advisory Board serves as a direct line of communication between SAMA and some of the most experienced and insightful leaders in the SAM community, providing us with critical feedback that shapes both our strategy and the broader SAM ecosystem.

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Political Entrepreneurs: Mastering The Art Of Strategic Account Management And Outside-In Selling With Ron Davis
Podcast

Political Entrepreneurs: Mastering The Art Of Strategic Account Management And Outside-In Selling...

Joining us on today's episode is Ron Davis, Executive Vice President and Global Head of Customer Management at Zurich Commercial Insurance. With...
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SAMA’s Annual Conference: The Ultimate ROI

To navigate today’s ever-changing marketplace, modern SAM practitioners need to lead with agility and view strategic account management as a business imperative — themes we are excited to explore at the SAMA 2024 Annual Conference in Miami, FL, at the legendary Fontainebleau Miami Beach hotel, May 21 – 23.

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What’s In A Name? Turns Out — Everything!

LP Building Solutions, SAMA Excellence Award winner for Outstanding Young Program of 2023, outlines its blueprint for SAM success.

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Navigating the New Generation of Strategic Account Managers

Denise Freier, President and CEO at Strategic Account Management Association (SAMA), and Dino Bertani, Vice President, Head of Alliance Management at Zealand Pharma, talked about what’s shaping the role of KAMs/SAMs in today’s business arena, and how Sales and KAM/SAM leaders can enable KAMs/SAMs to meet current and future customer needs.

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How to Make Strategic Customer Engagement a Top Competitive Advantage in 2024

The Congruity Group leads a webinar to help revolutionize your approach to customer engagement and create a lasting impact on your company’s growth.

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Understanding the Hidden Needs of Key Accounts for Sustained Growth

The ever-shifting landscape of the digital economy has created a new demand for solutions to emerging problems, representing both a threat and opportunity for strategic account managers.

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Understanding What Your Customer Needs to Solve

Learning about a customer’s journey prior to their need is the gateway to finding solutions.

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