Seemingly harmless, inconsequential requests from your customer can have a massive, negative impact on your profitability. Whether value leaks out of an opportunity through additional customer requests or outright demands for discounts, your company’s bottom line will suffer. Without the right negotiation tactics and appropriate customer-retention strategy, your profitability and your customer relationships are at risk.
To capture value, you need a deliberate approach to address these critical — and sensitive — “moments of truth,” both late in the buyer’s journey and in the customer lifecycle. By taking “Capture Value Skills,” you will get the messages, content and skills rooted in decision-making science to nail the important questions customers are asking you: “Why should I stay? Why should I pay?” The best customer retention strategies allow you to answer these questions with confidence, strengthening your existing relationships into the future.
Most sales negotiation training fails to take into account selling environments that have grown in complexity and have multiple decision makers involved in most buying decisions. With a mixture of online and hands-on, application-based learning and reinforcement, you will learn science-backed concepts you need to execute your customer retention strategy. That means improving sales negotiation skills and learning the best way to engage prospects and customers to expand deal size, retain existing customers and convince them to pay more for your solutions.